Our Brand Offers:
*Varies by location.
Call Center Representative
Full Time • Fully Remote - US
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Home office stipend
- Opportunity for advancement
- Paid time off
- Parental leave
- Signing bonus
- Training & development
- Vision insurance
To join our team, we are looking for a competent, customer-focused, and detail-oriented call center representative! The ideal applicant will have prior experience in a comparable environment and prioritize client satisfaction in all that they do. The primary duties of the position include answering incoming calls from clients in order to fulfill their demands and placing outgoing calls to clients.
DUTIES:
• Respond to incoming consumer calls and help them with their questions.
• Before discussing accounts, products, or information, confirm customers' identities in accordance with corporate policies.
•Maintain current customer data in the internal CRM system.
• Answer consumer questions, give product details, and collect payments over the phone.
• When necessary, make outbound calls to clients about contract or product renewals or other services they might require.
• Verify that the CRM system has a record of every sale and product or service sold.
• Always operate in accordance with data security policies.
• Always give consumers polite, helpful service, and make sure they leave your call feeling pleased and content.
• Report client grievances to management or the complaints staff.
• Ascertain that clients are informed of the status of their requests or services.
DUTIES:
• Respond to incoming consumer calls and help them with their questions.
• Before discussing accounts, products, or information, confirm customers' identities in accordance with corporate policies.
•Maintain current customer data in the internal CRM system.
• Answer consumer questions, give product details, and collect payments over the phone.
• When necessary, make outbound calls to clients about contract or product renewals or other services they might require.
• Verify that the CRM system has a record of every sale and product or service sold.
• Always operate in accordance with data security policies.
• Always give consumers polite, helpful service, and make sure they leave your call feeling pleased and content.
• Report client grievances to management or the complaints staff.
• Ascertain that clients are informed of the status of their requests or services.
This is a remote position.
Compensation: $19.00 - $24.00 per hour
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.
(if you already have a resume on Indeed)
Or apply here.
Competitive Compensation
Paid Time-Off*
Flexible Schedules
No Weekends & Holidays*