Benefits:

401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Parental leave
Training & development
Wellness resources

As a Customer Service Representative, you will be the go-to contact for our customers, delivering solutions with professionalism and empathy. Guided by our customer experience mission statement, you’ll leverage expertise and strong communication skills to assist customers quickly and accurately, helping them create meaningful memorials.

Success in this role requires initiative, ownership, and exceptional follow-through to resolve customer inquiries and deliver a world-class experience.

Responsibilities

Provide solutions to customer inquiries while delivering exceptional experiences.
Follow through on requests to ensure timely, accurate resolution.
Offer quotes, orders, and status updates; recommend products and services.
Collaborate with suppliers and internal teams to meet customer needs.
Accurately manage and document cases in the ticketing system.
Meet performance metrics, including customer satisfaction and service levels.

This is a remote position.

Compensation: $12.00 - $16.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.

(if you already have a resume on Indeed)