Responsibilities:

► Customer Service

1. Demonstrate brand promise to all customers.

2. Ensure that all customer contact and data files are current.

3. Handle all customer telephone complaint/request by following Solvit! Process (within 24 hours).

4. Perform 48 hour recall on all customers.

5. Provide a tracking and reporting of all complaints, defining the complaint, responses and elapsed time.

6. Sending all customer follow‐up correspondences.

7. Constantly be aware of all opportunities for accolades, both verbal and in written form.

8. Perform site inspections and quality assurance.

► Other duties

1. Maintain accurate schedule for all crews and update changes.

2. Handle the customer communications of the company, transmitting all outgoing emails as required, plus monitoring incoming transmission and dispensing to the appropriate departments.

3. Maintain and update employee hourly work records for all employees and submit on time for payroll.

4. Input daily production data into job data manager.

5. Assist and communicate with field personnel as needed

Compensation: $14.00 - $18.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.

(if you already have a resume on Indeed)